Refund policy

To be eligible for a refund, your item must be either faulty or not received. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at hello@balloonhqgc.com.au. 

If your refund is accepted, you will need to provide images of faulty item/s.

You can always contact us for any refund questions at hello@balloonhqgc.com.au and call us on 1300 59 66 11

Please note refunds will only be considered with your request in writing.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@balloonhqgc.com.au.